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Returns Policy

On Mountain provides quality outdoor gear that is built to last. If you are not 100% satisfied with your product, we allow for a 14 day no questions asked return or exchange. See below for our detailed return and exchange policies.

 

RETURNS AND EXCHANGES

If you have ordered from us online and find the item(s) do not fit, we will happily exchange the size (subject to availability) or refund the purchase price of the product via your original payment method.

Your goods must be unworn and in their original condition with all tags attached and all original packaging.

For exchanges you are responsible for covering the cost of delivering the item(s) back to us, however, we will pay the cost of delivering the exchanged item back to you for your first exchange. Any further exchanges after this point must have the delivery costs covered by you.

Please note we do not allow return or exchange on beanies, compression-wear and base-layers, socks or swimwear. (These products are still covered under the Consumer Guarantees Act/Fair Trading Act). 

See 'How To Return Or Exchange' Below.

 

REPAIRS, REPLACEMENTS OR REFUNDS

Under the Consumer Guarantees Act we will offer to repair, replace or refund your product for any fault or defect of the product. This guarantee is applicable for the fair and reasonable life of the product. Depending on the severity of the fault or defect we reserve the right to decide whether a repair, replacement or refund is suitable.

 

HOW TO RETURN OR EXCHANGE

To return or refund the item please contact us at 'hi@onmountain.co.nz' with the purchase date and proof of purchase. If you are exchanging an item please also include the size and colour of the exchange item you want (subject to stock availability).

Please print out a copy of the email to us regarding the return or exchange and place it inside your package.

Package your item(s) carefully and return to the below address. Please note, we are not liable for any packages lost or damaged in the delivery process and therefore highly suggest using a tracked delivery method.

Please return to:
On Mountain
241 Thorndon Quay
Pipitea
Wellington 6011
New Zealand