SIZING
Does this run big/small?
- If you have any questions about sizing for any of our footwear, clothing, or goggles - check out our size charts and breakdowns here.
SHIPPING
When will my order ship?
- We do our best to provide a same day dispatch for any orders we receive before 1pm Monday - Friday. Orders placed outside of this time will be dispatched the next working day.
When will I receive my order?
- For our New Zealand orders we use NZ Post as our carrier. NZ Post delivery targets are as followed but not guaranteed and can increase during peak times - please check the NZ Post website for current delivery targets.
- 1-2 Working Days for Residential Delivery
- 3-4 Working Days for Rural Delivery
- For international orders we use FedEx. Delivery targets are below but are not guaranteed. Delays may occur during peak times or at customs clearance.
- 2-3 Weeks for international orders
I've only received part of my order.
- To get your gear to you as quick as possible you may find some items have been shipped separately.
RETURNS/EXCHANGES
I would like to return a product for a refund or exchange the product.
- We are happy to provide refund or exchange for eligible products purchased on onmountain.co.nz within 30 days of purchase providing they are in original condition.
- You are responsible for returning the product to us for an exchange or refund.
- Please email is hi@onmountain.co.nz for any questions or to start the returns/exchange process.
- For more information on eligible products and refunds and exchanges see here
I would like to return/exchange a product I purchased on the Airpoints store.
- Unfortunately we don't offer returns for products purchased on the Airpoints Store.
- We may offer exchanges on eligible products (dependent on stock availability)
- You are responsible for returning the product to us for an exchange.
- For more information regarding returns/exchanges of Airpoints Store products please see here or contact the Airpoints Store Help Team.
OUT OF STOCK PRODUCTS/PRE ORDERS
When will you be restocking?
- If a product you're interested in is currently out of stock, flick us a message via live chat, send us an email hi@onmountain.co.nz or give us a phone call.
- We may be able to give you an ETA on when our next shipment is arriving or details on how we can order a product in for you.
- Sign up to our mailing list and be the first to know when we are restocking a product.
CONTACT
How do I contact you?
- Send us an email at hi@onmountain.co.nz
- Send us a message through our live chat (bottom right corner)
- Give us a call on 04 473 6459